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Last Updated: July 15, 2025
Privacy Policy
Your privacy is of utmost importance to us. This Privacy Policy outlines how vgbmusicstore.com (“Site”, “we”, “us”, or “our”) collects, uses, discloses, and protects your personal information when you visit our Site or make a purchase. We are committed to complying with data protection laws, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA). By accessing or using our Site, you agree to the terms outlined here.
Information We Collect
Information You Provide to Us
We collect personal information that you voluntarily provide to us to fulfill your orders, manage your account, and provide our services. In particular, we may log your IP address and browser user agent at key events (such as account creation, Terms acceptance, password changes, and Promotion redemption attempts) for security, fraud prevention, and compliance record‑keeping.
- Identifiers: Name, shipping address, billing address, email address, and phone number.
- Account Information: Username and password (hashed) for account access and security.
- Commercial Information: Purchase history, products viewed, and items in your cart to provide personalized services.
- Payment Information: We do not directly store your credit card details. We receive payment references, such as transaction IDs, from our payment processor, Stripe, to track and manage orders.
- Newsletter Subscription: Your email address and, optionally, your name if you subscribe to our newsletter.
Information We Collect Automatically
When you visit our Site, we may automatically collect certain information about your device and browsing activity.
- Internet and Network Activity: IP address, browser type, device information, operating system, and information about your interaction with our Site, collected via cookies and similar technologies.
How We Use Your Information
We use the collected information for the following business and commercial purposes:
- To Provide and Manage Our Services: To process and fulfill orders, deliver digital content, manage your account, and process payments.
- To Communicate with You: To send order confirmations, shipping notifications, respond to your inquiries, and provide customer support.
- For Marketing and Advertising: To send you newsletters and promotional offers if you have consented to receive them. You can unsubscribe at any time.
- To Improve Our Services: To analyze usage trends, understand user preferences, and improve our Site, products, and services.
- For Security and Fraud Prevention: To protect against fraud, unauthorized access, and other security threats.
- To Comply with Legal Obligations: To meet legal and regulatory requirements.
- To Evidence Your Consent: To record and verify your acceptance of our Terms and important policies (e.g., timestamp, IP address, and browser user agent).
- To Ensure Promotion Integrity and Prevent Abuse: To verify eligibility for coupons and promotions and to detect, investigate, and prevent fraudulent or abusive activity, using order data and technical signals (including IP address and browser user agent).
Legal Basis for Processing (GDPR)
If you are a resident of the European Economic Area (EEA), we process your personal information under the following lawful bases:
- Contractual Necessity: We process your data to fulfill our contractual obligations to you, such as processing your orders and providing the products you purchased.
- Consent: We rely on your explicit consent for marketing communications, such as our newsletter. You may withdraw your consent at any time.
- Legitimate Interests: We process your data for our legitimate interests, such as improving our services, preventing fraud, and for security purposes, provided these interests do not override your fundamental rights and freedoms.
- Legitimate Interests: We process data for our legitimate interests in securing our Services, preventing fraud and abuse (including Promotion abuse), and maintaining records of your acceptance of our Terms, provided these interests do not override your rights and freedoms.
- Legal Obligations and Legal Claims: We may retain certain records to comply with applicable laws and for the establishment, exercise, or defense of legal claims.
Payment Processing
All payment transactions are processed securely through Stripe. We do not collect or store your full payment card information. By making a purchase, you agree to Stripe’s terms and privacy policy.
Automated Decision-Making and Profiling
We may use automated checks to detect and prevent fraud or Promotion abuse. These checks can result in temporary rejection or review of a Promotion redemption. If you are in the EEA, you may contact us to request human review of a decision and to contest the outcome.
Shipping and Fulfillment
To fulfill physical orders, we use Shippo to create shipping labels and manage shipments. To do this, we must share certain personal information with Shippo, including your name, shipping address, and in some cases, your email address or phone number for tracking updates. This data is shared for the sole purpose of fulfilling your order and is not sold.
Data Sharing and Disclosure
We do not sell your personal information. We may share your information with the following categories of third parties for business purposes:
- Service Providers: Vendors who assist us in operating our Site, such as hosting providers, payment processors, and shipping and fulfillment partners.
- Marketing Partners: If you opt-in, we share your email with email marketing providers to send newsletters. These providers are bound by confidentiality agreements.
- Legal and Governmental Authorities: We may disclose your information if required by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger or acquisition, your information may be transferred as a business asset.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. For example, we retain order information for our business records and to comply with tax laws. When you request deletion, we will remove your data in accordance with our legal obligations.
Consent logs (including timestamp, IP address, and user agent related to your acceptance of our Terms) are retained for the life of your account for record‑keeping and legal purposes. Security and anti‑fraud logs related to Promotion or Coupon eligibility and abuse prevention are retained to investigate or prevent ongoing abuse or to comply with law.
Data Security
We implement a variety of security measures to maintain the safety of your personal information, including SSL encryption for data in transit and access controls to restrict who can view your data. However, no method of transmission over the Internet or electronic storage is 100% secure.
Your Rights and Choices
You have certain rights regarding your personal information, depending on your location. These may include the right to access, correct, delete, or restrict the use of your personal data. To exercise any of these rights, please contact us using the information in the "Contact Us" section.
If we process your personal information based on our legitimate interests (for example, fraud prevention or Promotion integrity), you have the right to object to that processing. We will honor your request unless we have compelling legitimate grounds or need the information for legal claims.
Your Rights Under GDPR (For EEA Residents)
If you are in the EEA, you have the right to:
- Request access to your personal data.
- Request correction or deletion of your personal data.
- Object to our processing of your personal data.
- Request that we restrict the processing of your personal data.
- Request a copy of your personal data (data portability).
- Withdraw consent at any time where we rely on consent to process your data.
Your Rights Under CCPA/CPRA (For California Residents)
If you are a California resident, you have the right to:
- Know: Request to know the categories and specific pieces of personal information we have collected about you.
- Delete: Request the deletion of your personal information, subject to certain exceptions.
- Correct: Request the correction of inaccurate personal information.
- Opt-Out of Sale/Sharing: We do not sell or share your personal information as defined by the CCPA/CPRA. Therefore, there is no need to opt-out.
- Non-Discrimination: We will not discriminate against you for exercising your privacy rights.
To exercise your rights, please contact us. We will verify your request using the information associated with your account, such as your email address. You may also designate an authorized agent to make a request on your behalf.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to operate and personalize our Site, analyze traffic, and for security. We do not sell your information to any third-parties.
International Data Transfers
Your information may be transferred to and maintained on servers located outside your country of residence, where data protection laws may differ. For transfers of data from the EEA, we rely on appropriate safeguards, such as Standard Contractual Clauses, to ensure your data is protected.
Children's Privacy
Our Site and Services are not intended for or directed at individuals under the age of majority in their jurisdiction (e.g., 18 years old in the United States). We do not knowingly collect personal information from minors. If we become aware that we have collected personal information from an individual under the age of majority, we will take steps to delete that information promptly. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
Right to Lodge a Complaint
If you are in the EEA and have concerns about our use of your information, you have the right to lodge a complaint with your local data protection authority.
Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time and will post the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.
Contact Us
If you have any questions, concerns, or wish to exercise your privacy rights, please contact us .